Friday, 14 March 2014 13:30

The Importance of Live Customer Service

By Sarah Arnold, Marketing Coordinator and Customer Service Representative

How often do you call a company to ask a quick question and end up spending an hour on the phone talking to a robot? For me, this happens quite often. Whether it’s a cell phone provider, a question on a utilities bill, or a retail concern; it’s hard to find live customer service representatives these days. 

Thursday, 06 March 2014 17:38

Why I Ride

By Jim Lind, Research, Development and Engineering Manager

Looking back, I got hooked when I was young, though I didn’t know it at the time. A couple of times I had ridden a small dirt bike at my friends’ farm; scary, yet fun. But, the biggest driver to my passion happened when my dad brought home a BMW R65 motorcycle. He only had it a couple months and took me on short rides around town. The most memorable was when we went south of our house and tried to get across a construction area where they were putting in a new bypass/highway. We got stuck in the mud, but thankfully we got out. Man that was fun (looking back, probably not for my Dad). I am pretty sure that’s what hooked me on motorcycle riding. 

Saturday, 22 February 2014 06:23

Never Fat on a Tuesday

By Cindy Coats, Controller

Saturday, February 15th, the Mardi Gras parades began in New Orleans. The celebrations will continue through Fat Tuesday, March 4, 2014. Ash Wednesday will begin lent and for many, the sacrificing will begin. For those of you who know me, you know I like to have my cake and eat it too. I think that sacrificing sounds like suffering and I don’t like to suffer. I like to share a wonderful Cajun recipe that will not make you feel like you've suffered and that you can enjoy any day of the week during lent. Many traditional Cajun dishes begin with rue, a type of gravy made with butter and flour. This recipe is vegetable based, so you will never be FAT on a TUESDAY again! Once a month, at PRIER, we have a lunch to talk about what’s going on at PRIER and celebrate anniversaries and birthdays. This week we celebrated with this dish made with chicken and whole grain penne pasta. I hope you will enjoy this as much as we did!

Wednesday, 19 February 2014 00:00

Advice from the Experts

By Cheryl Landsman, Customer Service Manager, A/R, Collections

We are moving! No, not PRIER. In my past blogs, I have mentioned that I am blessed to be able to work remotely from my home in Colorado. However, my husband and I have recently decided to move from Colorado to Nebraska so he doesn't have to travel two hours a day to and from work.

In the process of purchasing a new house, we, of course, had an inspection done on the new home. Our realtor our home in Colorado suggested we do a pre-inspection. A pre-inspection not only gives potential buyers some peace of mind about the house, but it also gives us the opportunity to repair any items ahead of time.

Saturday, 22 February 2014 04:52

Does the Mission Statement Really Matter?

By Nick Manning, President

From my perspective, yes, or even HECK YES (this is a family blog)!

As the president of PRIER, I think about and discuss our mission statement each and every day. It influences the decisions I make, I try to live it each day and, I encourage each PRIER associate to do the same. Here are a few ways PRIER lives the mission statement each day to really make it matter.

Wednesday, 22 January 2014 22:40

Live Long and Prosper

By Cindy Coats, Controller

It's the beginning of a New Year! It's also a time when all of us at PRIER take a step back and review the previous year. We identify all of our successes and misses throughout the past year. We also analyze the misses to see where we could have done better. Finally, we identify what helped us in our successes, so we can emulate those practices to help us prosper in all of our future endeavors.

Wednesday, 15 January 2014 15:46

Measuring Performance to Maximize Results

By Brady Poskin, Plant Manager

In manufacturing, there is value in measuring performance. Simply put, you get what you measure. Therefore, in order to manage performance, you have to know what to measure. Unfortunately, there are countless metrics used in manufacturing, and it is sometimes difficult to determine which ones matter.