Some companies have replaced live customer service representatives with “virtual agents” and interactive voice response; however PRIER continues to receive calls with an actual human being. PRIER takes pride in knowing that each one of our customers will talk to a live customer service representative. This ensures the customer is heard, understood, their concern is resolved and they are 100% satisfied once the call has ended.
So, why is it better to have a live customer service representative rather than interactive voice response?
For one, PRIER receives feedback through daily calls from customers. This information is then passed along to the appropriate person in the company. A customer’s frustration or need that has not yet been filled can provide PRIER with information to make future improvements. An example is our recent roll out of the Diamond Series. This customer feedback would not be attained otherwise, therefore making it priceless to the company. PRIER can ensure that customers are left satisfied and all of their questions and concerns are answered.
Convenience for customers is another important reason to have live customer service representatives. What may take a customer an hour to figure out online could be cut down to just a few minutes over the phone. PRIER is able to walk the customer through the process of finding our product in their area, placing an order online, or providing technical support, therefore making the company easily accessible.
Finally, PRIER’s live customer service representatives increase customer trust, loyalty and overall satisfaction. Actual human beings answering actual questions! As a customer, I demand the best. I am eager to resolve problems when I have them and quickly. PRIER’s goal is to be our customer’s best manufacturer. Do you have a question regarding our products? Call PRIER’s friendly customer service department at 800-362-9055. We’d be happy to help!
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