The Importance of Live Customer Service

The Importance of Live Customer Service

Some companies have replaced live customer service representatives with “virtual agents” and interactive voice response; however PRIER continues to receive calls with an actual human being. PRIER takes pride in knowing that each one of our customers will talk to a...
Problem Solving in Five Simple Steps

Problem Solving in Five Simple Steps

•Identify the problem •Define the problem •Examine the options •Act on a plan •Look at the consequences The illustration above quickly touches each bullet listed.  The problem was identified, “I’m hot.”   The problem was defined, the room is hot.  What are the...
Why I Ride

Why I Ride

Through the following years there was no motorcycle around as Mom put her foot down (hence the couple-month-only possession of said BMW). Once I got out on my own, I was able to start riding and the love was quickly rekindled. My first motorcycle was a 1974 Honda...
Does the Mission Statement Really Matter?

Does the Mission Statement Really Matter?

A central part of PRIER’s mission statement is the component that we are in business tomake money through profitability, return on investment and cash flow management. Profitability is fairly straightforward, but not necessarily easy. Basically, PRIER wants to...
Never Fat on a Tuesday

Never Fat on a Tuesday

This is a wonderful meal because it introduces a couple of items that might not be a part of your everyday menu; capers and okra. Capers have very few calories and are packed with flavor and fiber. Okra was first brought to the Americas by African slaves so it’s a...